This policy covers how we help customers with questions, technical issues and service-related requests. We aim to be prompt, transparent and fair.
Support channels
- Email: info@bhattji.com
- Phone, during business hours (Monday to Saturday, 9 AM – 6 PM): +91-9377838485
- On-site service where applicable and subject to scheduling.
Response time
We aim to respond to every support request within 24–48 hours on business days. Resolution time depends on the complexity of the issue.
Product returns
- Products may be returned within 7 days of purchase if defective or not as described.
- Returned items must be unused, in their original packaging, and accompanied by a valid proof of purchase.
- Products damaged by misuse, neglect or unauthorised repair are not eligible.
- Return shipping is the customer’s responsibility unless the return is due to our error.
Refunds
- Refunds are processed once the returned product has been inspected and approved.
- Refunds are issued through the original payment method within 7–10 business days.
- Card refunds may take longer depending on your bank.
- Cash refunds are available only for purchases paid in cash at our outlets.
Exchanges
Instead of a refund you may request an exchange of equal value, subject to availability.
Contact
For support, returns or refund questions, write to info@bhattji.com.